Paypal
All payments are processed via Paypal. The easiest way to pay for an item is therefore to use a Paypal account. If you don’t already have a Paypal account it’s easy to set one up.
Credit and debit cards
If you don’t want to register with Paypal you can use a still use a credit or debit card on the Paypal site to pay for the item. It will give you the option on the page.
At the Paypal log in screen look for the link on the bottom left that says "Don’t have a PayPal account? Use your credit card or bank account (where available).
If you do not see the option to pay by credit or debit card via Paypal, please let us know by contacting support@voutique.co.uk
Other payment methods
Some of our sellers will also accept other payment methods such as cash, cheque or postal order. To find out if they do please contact the seller before you commit to buy the item. If the seller is happy to accept another payment method please order through VOUTIQUE as usual (go through the order process to the ‘Order complete’ page) but do not proceed to Paypal when the sale has been completed. We can mark the order as paid when the seller lets us know that payment has been received.
When will I receive my item?
We ask sellers to ship items within 3 days unless this is not possible (for example, custom orders which may take longer). When your item has been posted your seller should email you to let you know.
If you haven’t received your item after 5 days please contact the seller. If, after 7 days, you haven’t received your item or heard from the seller please contact us at support@voutique.co.uk and we can try to track the item for you.
